My weekly payment was declined, what do I do?

No worries. The payment will automatically retry between 24-48 hours. Make sure your card details are up to date, and there is enough money on the account for the transaction.

If you update your billing information, the payment will automatically retry.

Once the payment has been processed successfully, the credit will "backdate" and activate for the scheduled date.

Example timeline – membership renewing weekly every Monday

  • Membership renewal on Monday 1st
  • Transaction processed Monday 1st
  • Membership renewal on Monday 8th
  • Card declined Monday 8th
  • Retry again on Tuesday 9th
  • Transaction processed Tuesday 9th
  • Credit applied to account, backdated to Monday 8th