How do I cancel my membership?

If you have signed up to the weekly or unlimited membership, follow the instructions to cancel your contract.

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  • Scroll to the Autopays section and click on Terminate next to the contract you wish to cancel.

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  • You will receive the following message to verify your contract cancellation:

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  • Once confirmed, the cancellation will process immediately.

Please keep in mind that you are cancelling future charges to your account. You will not receive a refund for the current billing cycle. We reserve the right to issue refunds or credits at our sole discretion.

We will honour up to the end of your paid billing cycle, even though the system will cancel whatever is left of the current billing cycle's credit (if any). If you run into account issues, please contact us.

My weekly payment was declined, what do I do?

No worries. The payment will automatically retry between 24-48 hours. Make sure your card details are up to date, and there is enough money on the account for the transaction.

If you update your billing information, the payment will automatically retry.

Once the payment has been processed successfully, the credit will "backdate" and activate for the scheduled date.

Example timeline – membership renewing weekly every Monday

  • Membership renewal on Monday 1st
  • Transaction processed Monday 1st
  • Membership renewal on Monday 8th
  • Card declined Monday 8th
  • Retry again on Tuesday 9th
  • Transaction processed Tuesday 9th
  • Credit applied to account, backdated to Monday 8th

Is there a registration fee, joining fee, cancellation fee, or any hidden fees?

There are no registration, joining, or cancellation fees, and users can cancel any time.

If we need to process a refund, there may be an account keeping fee under certain circumstances (e.g. in the previous financial year).

Please be sure to read the terms when purchasing anything online.

Will I get locked into a contract?

No. Contracts are run week-to-week, coming out on the day of sale each week. If you decide to cancel at a later date, you will cancel any future charges associated with your account.

All sales are final, but you can contact us for more information.

Can I buy bulk to save?

The 10 class pass works out to $11/hour, or $22 for a two-hour class ($220 for 10 x two-hour classes). It also has a six month expiry from the sale date.

If you want better deals, we offer once-a-week and unlimited weekly memberships. For more details, check out urbangymnastics.com.au/registration